Effective Date: 13 September 2025

At Den Lim Coaching, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, website, programs, and events.

1. Information We Collect

We may collect personal information that you provide directly, such as:

- Name, email address, phone number, and postal address

- Payment and billing details (processed securely by third-party providers)

- Information you share during coaching sessions, workshops, or events

- Any preferences or feedback you provide

- We may also collect general usage data through our website (e.g., cookies, analytics) to improve user experience.

2. How We Use Your Information

We use your information to:

- Deliver coaching services, programs, and events

- Process payments and manage bookings

- Communicate updates, resources, or opportunities relevant to you

- Improve our services and client experience

- Comply with legal and regulatory obligations

3. Confidentiality

- Your personal information and what you share in coaching sessions are treated with respect and confidentiality. We will not disclose session content unless:

- You give explicit consent

- Required by law or for safety concerns (e.g., risk of harm to self or others)

4. Sharing Your Information

We do not sell or rent your personal information. We may share limited information with:

- Trusted third-party service providers (e.g., booking platforms, payment processors, email systems)

- Event partners or collaborators, only with your consent

5. Data Storage & Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data is stored securely and only retained for as long as necessary for business or legal purposes.

6. Your Rights

You have the right to:

- Access the personal information we hold about you

- Request corrections or updates

- Opt out of receiving promotional communications

- Withdraw consent at any time

- To exercise your rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Den Lim Coaching
Email: [email protected]
Phone: 0433 322 135
Location: Churchill, Victoria, Australia

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.